1. Information We Collect
We collect the following types of personal information:
- Information You Provide to Us:
- Name, email address, phone number, and other contact details.
- Payment information (e.g., billing address, credit/debit card details).
- Information you provide when registering for courses, subscribing to newsletters, or filling out forms.
- Automatically Collected Information:
- IP address, browser type, operating system, and browsing behavior on our website (via cookies and similar technologies).
- Device information, including device type and settings.
- Sensitive Information:
- We may collect health-related information or other sensitive data with your explicit consent for specific services or accommodations.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our educational services.
- To communicate with you, including responding to inquiries and sending updates.
- To process payments and fulfill orders.
- To improve our website, services, and user experience.
- To send newsletters, promotional materials, and marketing communications (with your consent).
- To comply with legal obligations or resolve disputes.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third parties who assist us with payment processing, website hosting, marketing, or customer support.
- Legal Authorities: If required by law or to protect our rights and interests.
We ensure that these parties adhere to strict confidentiality and data protection standards.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These technologies help us understand how you interact with our website and improve our services.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Opt-Out: Opt-out of receiving marketing communications.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at contact@hearttoheartacademy.com.
6. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include encryption, secure servers, and restricted access to sensitive data.
7. Retention of Your Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Children's Privacy
We do not knowingly collect personal data from children under 13 without parental consent. If you believe we have collected such data, please contact us immediately.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: contact@hearttoheartacademy.com